Privacy Policy for Coco Veda Singapore Pte Ltd

Effective Date: 01 Jan 2023

Last Updated: 01 Jan 2024

1. Introduction

In the digital age, safeguarding personal data is of paramount importance, especially for eCommerce websites. At Coco Veda, we are dedicated to upholding your privacy and protecting your personal information. This Privacy Policy is designed to explain how we gather, utilize, disclose, and safeguard your personal data when you access and use our eCommerce website. Your use of our eCommerce website implies your consent to the practices detailed herein.

1. Information We Collect

• 2.1. Personal Information

We may collect personal information that you willingly provide when utilizing our eCommerce services, including but not limited to:

• Name: To personalize your eCommerce experience.
• Email Address: To communicate with you, provide order updates, and send promotional offers.
• Postal / Billing Address: When necessary for shipping and delivery of eCommerce orders.
• Phone Number: To contact you, if required, for eCommerce order-related communication.
• Payment Information: To process eCommerce transactions securely.

This information might be collected during eCommerce account registration, subscription to eCommerce newsletters, or when you make a purchase.

• 2.2. Automatically Collected Information

When you access our eCommerce website, certain information is automatically collected, which may include:

• IP Address: For eCommerce security, analytics, and fraud prevention.
• Browser Type: To optimize your eCommerce browsing experience.
• Operating System: To ensure compatibility with our eCommerce platform.
• Referring URLs: To understand how you found our eCommerce website.
• Pages Visited: For site improvement, eCommerce analytics, and personalization.

This data helps us enhance our eCommerce website and improve your eCommerce shopping experience.

1. How We Use Your Information

We employ your data for various purposes related to eCommerce, including:

• 3.1. Providing and Enhancing eCommerce Services: We use your personal information to deliver the eCommerce services you request, process orders, and continually enhance your eCommerce shopping experience.
• 3.2. Personalization: We may personalize your eCommerce website experience based on the data we collect to make your shopping interactions more relevant and enjoyable.
• 3.3. Communication: Your contact information allows us to respond to your eCommerce inquiries, provide order updates, send promotional offers, and engage with you when necessary for eCommerce transactions.
• 3.4. Analytics and Security: We monitor and analyze eCommerce usage patterns to bolster our website’s functionality, security, and fraud prevention, especially for eCommerce transactions involving payments.

1. Data Security Measures

The security of your data, particularly for eCommerce transactions, is a top priority. We implement robust security measures to protect your personal information, payment details, and order history from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

1. Sharing of Information

We do not sell, trade, or transfer your personal information to third parties without your consent, except when necessary for eCommerce order fulfillment. However, we may share your data with trusted service providers who assist us in operating our eCommerce website, subject to strict confidentiality agreements.

1. Cookies and Tracking Technologies

Our eCommerce website may utilize cookies and similar tracking technologies to collect information about your eCommerce browsing and shopping behavior. You can manage your cookie preferences through your browser settings. 

1. Your Rights

• 7.1. Access: You have the right to access the personal information we hold about you for eCommerce purposes. Feel free to contact us for a copy of your data.
• 7.2. Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections, especially important for order details in eCommerce.
• 7.3. Deletion: You can request the deletion of your personal information, taking into account any eCommerce order-related retention requirements.
• 7.4. Objection: You have the right to object to the processing of your personal information for certain eCommerce purposes, such as direct marketing.
  
  

1. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our e-commerce practices or for legal reasons. Significant changes will be communicated by posting the revised Privacy Policy on our e-commerce website.

1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at cvsg@cocoveda.sg.

This Privacy Policy was last updated on 01 Jan 2024.