Refund and Returns Policy

Refund and Returns Policy


At Coco Veda, we strive to ensure that our customers are completely satisfied with their purchase.

If for any reason you are not satisfied with your order, we offer a hassle-free returns policy. Please read the following guidelines and procedures regarding returns:


– Products must be returned within 7 days from the date of purchase.
– Items must be unused, undamaged, and in their original packaging.
– Personal care products and intimate items are non-returnable for hygienic reasons.

Initiating a Return

– To initiate a return, please contact our customer service team at 
– Provide your name, order number, reason for return, and any supporting information or images if applicable.

Return Shipping

– Customers are responsible for the return shipping cost unless the return is due to a Coco Veda error or a defective/damaged product.
– We recommend using a trackable shipping method to ensure safe return delivery.
– We are not responsible / liable for any products lost or damaged during the return shipping process.


– Once the returned item is received and inspected, we will notify you via email regarding the status of your refund.
– Refunds will be processed within 15 days of receiving the returned item.
– The refund will be issued to the original payment method used during the purchase.
– Please note that shipping fees and any applicable taxes or customs duties paid at the time of purchase are non-refundable.


– We currently do not offer direct exchanges. If you wish to exchange your item, please initiate a return and place a new order.

Damaged or Defective Products

– In the rare event that you receive a damaged or defective product, please contact us immediately within 48 hours of receiving the item.
– We may request photographic evidence or additional information regarding the damage or defect.
– We will provide a resolution (refund, replacement, or store credit) based on the specific circumstance.

Please note that the Coco Veda Returns Policy is subject to change without prior notice.



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